Here at beaut., we understand that things happen. While exclusions apply within our warranty (all electronic products have a 12 month warranty), we guarantee 1 replacement product per customer as long as the circumstances fall within our warranty terms.
Our goal is to provide fair and reasonable support, but due to our limited resources, we must restrict replacement requests to a single instance.
We appreciate your understanding and support in helping us continue to serve you with the care and quality you expect.
with love,
the beaut. team