Frequently Asked Questions

Welcome to our FAQ page, angel. We hope you find what you're looking for.

Shipping

Order processing times may vary, but typically are processed within 24 hours. 

Once an order is processed, the order is prepared immediately. Most orders are shipped within 48 hours, however due to COVID protocols- please allow up to 72 hours for your order to be shipped. 

Once your shipment is in the hands of the carrier, the ship times may vary. However, most orders are delivered within 3-5 days. Due to COVID and other potential delays experienced by our carriers (UPS, FedEx + USPS), your order may be delayed. Please be sure to use your tracking information that you will receive once your order is shipped and contact the carrier for more details if your order is delayed. 

Skin

We recommend spritzing 70% Isopropyl Alcohol (rubbing alcohol) on the attachment head(s) or soaking your micro-roller attachment head(s) in 70% Isopropyl Alcohol for at least 60 seconds after each use (we recommend 5 minutes).

★ Do not soak the handle of your device: make sure to remove your attachment head before each cleaning.

Don't know how to remove your Micro-Roller's attachment head(s)? Refer back to our FAQ, we got you!

Easy! Hold down on the circular "button" on the neck of the handle and pull the attachment head off of the handle while holding that button down! Yay, now time to sanitize that head! 

Don't know how to clean the attachment head(s)? Refer back to our main FAQ page, we got you! 

Hey love! Our Micro-Rollers have 1mm needles, so we recommend using yours once a week (gently) or once every 10-14 days if you have sensitive skin. If you feel like you may be using your Micro-Roller incorrectly, refer back to our FAQ for a brief how-to vid

Great question! It is not recommended to use Retinol directly after using your microneedle roller. If Retinol or Retin-A is a part of your skincare routine, we recommend waiting about 24 hours after using your microneedle roller, or until redness disappears to apply Retinol or Retin-A to your skin. Happy self-caring!

This is a common one and we are so happy you asked! It's not recommended to use any products containing Beta Hydroxy Acid or Alpha Hydroxy Acids for at least 24 hours after using your microneedle roller. We recommend you use gentle moisturizers or facial oils post microneedling. Your skin will absorb products much better after microneedling, so you won't need to use as much product!

Good question: it's recommended to wait at least 24 hours to apply any products containing Vitamin C to your skin after using your microneedle roller. <3

It's totally normal for your skin to be red after you've had a microneedling treatment, but the majority of the redness should subside within 24 hours.

Smile

Good question! We always recommend you whiten for 15 minutes. If you have our phone activated smile kit, make sure you set a 15 minute timer for yourself. If you have our wireless kit, theres an internal timer that will automatically turn the light off after 15 minutes. 

Great q! We recommend whitening 2-3 times a week for 15 minutes each session (but no more than 4 times a week). 

You can do up to two 15 minute treatments in one day!

Just like a snowflake, we all have different smiles, so feel free to adjust our recommendations to your whitening goals. You can do this by checking the shade of your current smile using our smile guide that comes in each smile kit, then choose your shade goal! 

44% Carbamide Peroxide! 

We also have Vitamin E in our formula to protect your pearly whites from any sensitivity issues

Absolutely! Our smile kits are sold and recommended by dental professionals and educators all over the U.S.

Totally! Our smile kits are safe to use on natural teeth, crowns, veneers, dentures, bonding & dental implants

Below are the instructions for use of our Peachy Kleen Kit: 

  1. Brush your teeth (optional but recommended)
  2. Dry teeth with cotton ball, tissue, etc. (optional but recommended
  3. Twist your smile pen from the bottom until gel rises to the top. 
  4. Using the brush tip on the smile pen, paint each tooth you wish to whiten until there is a light layer of gel on each tooth. Try to keep your lips off of your teeth.
  5. Place your mouthpiece in your mouth comfortably.
  6. Plug your light into your preferred device (iPhone, Android, USB, USB-C)
  7. Set a 15 minute timer and have a happy whitening session.

Refer to the other FAQ questions for additional info

Below are the Use and Charging Instructions for our Polly Pink Kit: 

Whitening:

  1. Brush your teeth (optional but recommended)
  2. Dry teeth with cotton ball, tissue, etc. (optional but recommended
  3. Twist your smile pen from the bottom until gel rises to the top. 
  4. Using the brush tip on the smile pen, paint each tooth you wish to whiten until there is a light layer of gel on each tooth. Try to keep your lips off of your teeth.
  5. Place your mouthpiece in your mouth comfortably.
  6. Tap the power button once for blue light therapy, tap again for dual light therapy.
  7. The automatic timer will shut off after a 15 minute session.
  8. Happy whitening!

Charging:

  1. When your device is in need of charging, the device will blink blue.
  2. Attach the charging heart to the back of the device.
  3. The device will blink blue until it is fully charged.
  4. When fully charged, the device will emit a constant blue light.

Refer to the other FAQ questions for additional info

Below are the Use and Charging Instructions for our Cozy Kit: 

Whitening:

  1. Brush your teeth (optional but recommended)
  2. Dry teeth with cotton ball, tissue, etc. (optional but recommended
  3. Twist your smile pen from the bottom until gel rises to the top. 
  4. Using the brush tip on the smile pen, paint each tooth you wish to whiten until there is a light layer of gel on each tooth. Try to keep your lips off of your teeth.
  5. Place your mouthpiece in your mouth comfortably.
  6. Tap the power button once for blue light therapy, tap again for red light therapy and tap once more for dual light therapy.
  7. The automatic timer will shut off after a 15 minute session.
  8. Happy whitening!

Power Button:

Depending on which model of the Cozy Kit you own, your light may have a special power button. If your device does not function off after tapping once more after the dual light therapy setting, you have Model 1: The button must be held down for 2 seconds. Tapping once lightly will quickly switch settings if the device is already on, so to turn on and off, we recommend pressing a bit harder with more pressure for about 2-4 seconds. This will trigger the device to turn off.  If attempting to turn off in between light settings, wait about 3-5 seconds and gently press the power button for the 2-4 seconds. It shouldn't require much pressure.

Charging:

  1. When your device is in need of charging, the device will blink blue.
  2. Attach the charging heart to the back of the device.
  3. The device will blink blue until it is fully charged.
  4. When fully charged, the device will emit a constant blue light.

Refer to the other FAQ questions for additional info

Need additional help? Contact us!