Frequently Asked Questions

Order processing times may vary, but typically are processed within 24 hours. 

Once an order is processed, the order is prepared immediately. Most orders are shipped within 48 hours, however due to COVID protocols- please allow a 5-7 day period for your order to be shipped. 

Once your shipment is in the hands of the carrier, the ship times may vary. However, most orders are delivered within 3-5 days. Due to COVID and other potential delays experienced by our carriers (UPS, FedEx + USPS), your order may be delayed. Please be sure to use your tracking information that you will receive once your order is shipped and contact the carrier for more details if your order is delayed. 

Yes, we do! As of October 2023, we ship to Canada. Simply enter your shipment details and select your shipment method. Your self care will arrive at your door!

Oh hey, skincare queen! Great question. We're here to help! 

Freeze: To freeze the Ice Ice Rollys, put them into your freezer for at least 30 minutes. If your freezer is on a lower setting, bump freeze time up to 1 hour.

Temp Check: After at least 30 minutes in the freezer, remove whenever you're ready to use. Cooling time can be adjusting according to personal needs. Please make sure the temperature is comfortable for you before use. Be careful to check temperature of the Ice Ice Rollys on the back of your hand before use to ensure it is not too cold, as this can damage the skin. 

Prep: Remove all makeup (if applicable) and gently cleanse your face. Go lightly on exfoliants if needed. Exfoliate skin only once a week. Apply a small amount of oil or serum to your face.

Massage: To massage, start with the forehead. Hold the Ice Ice Rollys by the handle and press with moderate pressure with the globe while moving in an upward motion on the forehead. Start rolling the ice globes over your brows, from the inner brow to the temples. Work upwards from the middle of the brow to the hairline and finish at the temples while performing circular, slow motions. Gently move down to the outside of the note, then outward across the cheeks until you meet the jawline. Move backwards to the center of the chin then move outward. Lastly, move down the neck in longer strokes with moderate pressure. 

Clean + Store: To clean, use a damp, soft cloth with an antibacterial solution (we recommend isopropyl alcohol) and clean them gently for 30 seconds or more. You can also use antibacterial wipes. Clean the steps after each use, prior to storing in the freezer. 

Good question! We always recommend you whiten for 15 minutes. If you have our phone activated smile kit, make sure you set a 15 minute timer for yourself. If you have our wireless kit, theres an internal timer that will automatically turn the light off after 15 minutes. 

Great q! We recommend whitening 2-3 times a week for 15 minutes each session (but no more than 4 times a week). 

♥ You can do up to two 15 minute treatments in one day!

Just like a snowflake, we all have different smiles, so feel free to adjust our recommendations to your whitening goals. You can do this by checking the shade of your current smile using our smile guide that comes in each smile kit, then choose your shade goal! 

44% Carbamide Peroxide! 

We also have Vitamin E in our formula to protect your pearly whites from any sensitivity issues ♥

Absolutely! Our smile kits are sold and recommended by dental professionals and educators all over the U.S. ♥

Totally! Our smile kits are safe to use on natural teeth, crowns, veneers, dentures, bonding & dental implants ♥

Below are the instructions for use of our Phone Activated Kits: 

1. Brush your teeth (optional but recommended)
2. Dry teeth with cotton ball, tissue, etc. (optional but recommended) 
3. Twist your smile pen from the bottom until gel rises to the top. 
4. Using the brush tip on the smile pen, paint each tooth you wish to whiten until there is a light layer of gel on each tooth. Try to keep your lips off of your teeth.
5. Place your mouthpiece in your mouth comfortably.
6. Plug your light into your preferred device (iPhone, Android, USB, USB-C)
7. Set a 15 minute timer and have a happy whitening session.

Refer to the other FAQ questions for additional info ♥

Below are the Use and Charging Instructions for our Polly Pink Kit: 

Whitening:

1. Brush your teeth (optional but recommended)
2. Dry teeth with cotton ball, tissue, etc. (optional but recommended) 
3. Twist your smile pen from the bottom until gel rises to the top. 
4. Using the brush tip on the smile pen, paint each tooth you wish to whiten until there is a light layer of gel on each tooth. Try to keep your lips off of your teeth.
5. Place your mouthpiece in your mouth comfortably.
6. Tap the power button once for blue light therapy, tap again for dual light therapy.
7. The automatic timer will shut off after a 15 minute session.
8. Happy whitening!

Charging:

1. When your device is in need of charging, the device will blink blue.
2. Attach the charging heart to the back of the device.
3. The device will blink blue until it is fully charged.
4. When fully charged, the device will emit a constant blue light.

Refer to the other FAQ questions for additional info ♥

Below are the Use and Charging Instructions for our Cozy Kit: 

Whitening:

1. Brush your teeth (optional but recommended)
2. Dry teeth with cotton ball, tissue, etc. (optional but recommended) 
3. Twist your smile pen from the bottom until gel rises to the top. 
4. Using the brush tip on the smile pen, paint each tooth you wish to whiten until there is a light layer of gel on each tooth. Try to keep your lips off of your teeth.
5. Place your mouthpiece in your mouth comfortably.
6. Tap the power button once for blue light therapy, tap again for red light therapy and tap once more for dual light therapy.
7. The automatic timer will shut off after a 15 minute session.
8. Happy whitening!

Power Button:

Depending on which model of the Cozy Kit you own, your light may have a special power button. If your device does not function off after tapping once more after the dual light therapy setting, you have Model 1: The button must be held down for 2 seconds. Tapping once lightly will quickly switch settings if the device is already on, so to turn on and off, we recommend pressing a bit harder with more pressure for about 2-4 seconds. This will trigger the device to turn off.  If attempting to turn off in between light settings, wait about 3-5 seconds and gently press the power button for the 2-4 seconds. It shouldn't require much pressure.

Charging:

1. When your device is in need of charging, the device will blink blue.
2. Attach the charging heart to the back of the device.
3. The device will blink blue until it is fully charged.
4. When fully charged, the device will emit a constant blue light.

Refer to the other FAQ questions for additional info ♥

Great question! We're here to help. To use:

1. Remove Kleen Up from package.
2. Insert your index finger into the Kleen Up, with the blue side facing outward on your fingertip.
3. Brush your teeth and tongue with the blue side of the Kleen Up for 30 seconds or until you feel kleen and refreshed.