Frequently Asked Questions

Order processing times may vary, but typically are processed within 24 hours. 

Once an order is processed, the order is prepared immediately. Most orders are shipped within 48 hours. However, during busier periods, it may take up to 5-7 business days to ship your order after processing.

Once your shipment is in the hands of the carrier, the ship times may vary. However, most orders are delivered within 3-5 days. Due to COVID and other potential delays experienced by our carriers (UPS, FedEx + USPS), your order may be delayed. Please be sure to use your tracking information that you will receive once your order is shipped and contact the carrier for more details if your order is delayed. 

Yes, we do! As of October 2023, we ship to Canada. Simply enter your shipment details and select your shipment method. Your self care will arrive at your door!

Good question! We always recommend you whiten for 15 minutes. If you have our phone activated smile kit, make sure you set a 15 minute timer for yourself. If you have our wireless kit, theres an internal timer that will automatically turn the light off after 15 minutes. 

Great q! We recommend whitening 2-3 times a week for 15 minutes each session (but no more than 4 times a week). 

♥ You can do up to two 15 minute treatments in one day!

Just like a snowflake, we all have different smiles, so feel free to adjust our recommendations to your whitening goals. You can do this by checking the shade of your current smile using our smile guide that comes in each smile kit, then choose your shade goal!